Certificate IV in Hospitality

Lonsdale Institute

Course details

CRICOS course code: 095457C

Level of study: Certificates & Diplomas


This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organizations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialization in accommodation services, food and beverage, and gaming.

Possible job titles are duty manager, concierge and shift manager. Supervisor or team leader roles can be gained in the areas of bar, food and beverage, front office, housekeeping, and gaming.


20 hours face to face delivery per week (full-time). A combination of face to face trainer led theory sessions & practical sessions involving group and individual activities.


To attain a Certificate IV in Hospitality, competency in the following 21 units must be achieved:

SITHIND004 Work effectively in hospitality service
SITHIND002 Source and use information on the hospitality industry
SITHFAB014 Provide table service of food and beverage
SITHFAB016 Provide advice on food
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITHFAB011 Provide advice on beers, spirits and liqueurs
SITHFAB012 Provide advice on Australian wines
SITHFAB003 Operate a bar
SITHFAB005 Prepare and Serve Espresso Coffee
SITXHRM003 Lead and manage people
SITXMGT001 Monitor Work Operations
SITXHRM001 Coach others in job skills
BSBTWK501 Lead diversity and inclusion
SITXFIN003 Manage finances within a budget
SITXWHS002 Identify hazards, assess and control safety risks
SITXWHS003 Implement and monitor work health and safety processes
BSBSUS411 Implement and Monitor environmentally sustainable work practices
SITEEVT005 Plan in-house events or functions

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Tuition Fees (AUD $) Start date Duration Campus
Please contact the provider To suit the client/individual 52 weeks
Read moreUp to 52 weeks (including holidays)

Full time
Lonsdale Institute
Melbourne Campus
Level 4, 505 Little Collins Street
Melbourne Victoria 3000

Entry criteria

  • Year 12 or equivalent in literacy and numeracy
  • Students must be 18 years of age or over
  • International students require an English language proficiency score of 5.5 IELTS (or equivalent).


Lonsdale Institute
Melbourne Campus
Level 4, 505 Little Collins Street
Melbourne Victoria 3000
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