Diploma of Hospitality Management

Lonsdale Institute

Course details

CRICOS course code: 095458B

Level of study: Certificates & Diplomas


This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialization in accommodation services, cookery, food and beverage and gaming.

Possible job titles include chef de cuisine, chef patissier, and sous chef. Managerial roles can be secured in the areas of bar, café, club, front office, gaming, kitchen, motel, housekeeping, restaurant, banquet, function and catering operations.


20 hours face to face delivery per week (full-time). A combination of face to face trainer led theory sessions & practical sessions involving group and individual activities.


A variety of methods are incorporated into the course to accommodate different learning styles. These include observation, project, case study as well as role play.


To attain a Diploma of Hospitality Management, competency in the following 28 units must be achieved:

SITHIND001 Use hygienic practices for hospitality service

SITHFAB002 Provide responsible service of alcohol

SITHIND004 Work effectively in hospitality service

SITHIND002 Source and use information on the hospitality industry

SITHFAB014 Provide table service of food and beverage

SITHFAB016 Provide advice on food

SITXCCS007 Enhance customer service experiences

SITXCOM005 Manage conflict

SITHFAB011 Provide advice on beers, spirits and liqueurs

SITHFAB012 Provide advice on Australian wines

SITHFAB003 Operate a bar

SITHFAB005 Prepare and Serve Espresso Coffee

SITXHRM003 Lead and manage people

SITXMGT001 Monitor Work Operations

SITXHRM001 Coach others in job skills

BSBTWK501 Lead diversity and inclusion

SITXFIN003 Manage finances within a budget

SITXWHS002 Identify hazards, assess and control safety risks

SITXWHS003 Implement and monitor work health and safety processes

BSBSUS411 Implement and monitor environmentally sustainable work practices

SITEEVT005 Plan in-house events or functions

SITXMGT002 Establish and conduct business relationships

SITXCCS008 Develop and manage quality customer service practices

SITXGLC001 Research and comply with regulatory requirements

SITXFIN004 Prepare and monitor budgets

BSBTWK503 Manage meetings

SITXHRM002 Roster staff

BSBOPS502 Manage Business Operational Plans

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Tuition Fees (AUD $) Start date Duration Campus
Please contact the provider To suit the client/individual 80 weeks
Read moreUp to 80 weeks (including holidays)

Full time
Lonsdale Institute
Melbourne Campus
Level 4, 505 Little Collins Street
Melbourne Victoria 3000

Entry criteria

  • Year 12 or equivalent in literacy and numeracy
  • Students must be 18 years of age or over
  • International students require an English language proficiency score of 5.5 IELTS (or equivalent).


Lonsdale Institute
Melbourne Campus
Level 4, 505 Little Collins Street
Melbourne Victoria 3000
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