SIT50416 Diploma of Hospitality Management

Joan Lawman College

Course details

CRICOS course code: 095988J

Level of study: Certificates & Diplomas


This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

Delivery Method

A blended delivery mode is employed including work placement, independent study and face to face training. The following techniques are employed during face to face delivery depending on the subject matter: trainer presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations and group work. The context of the simulated workplace environment will be incorporated into delivery methodologies and students’ complete tasks to workplace standards.

During independent study students will undertake homework activities, research, reading, practice applying their cooking and English language knowledge and skills. Students also prepare for assessments and undertake out of class assessments during this time. Students will be provided support via telephone, and e-mail by trainers. Refer to the Work placement section below for details on work placement delivery arrangements.

Course Start Dates

Four intakes per year

Course Structure

Students must successfully complete a total of 28 units of competency to achieve the SIT50416 Diploma of Hospitality Management. This comprises 13 core units and 15 elective units.

Core units

BSBDIV501 Manage diversity in the workplace

BSBMGT517 Manage operational plan

SITXCCS007 Enhance customer service experiences

SITXCCS008 Develop and manage quality customer service practices

SITXCOM005 Manage conflict

SITXFIN003 Manage finances within a budget

SITXFIN004 Prepare and monitor budgets

SITXGLC001 Research and comply with regulatory requirements

SITXHRM002 Roster staff

SITXHRM003 Lead and manage people

SITXMGT001 Monitor work operations

SITXMGT002 Establish and conduct business relationships

SITXWHS003 Implement and monitor work health and safety practices

Elective units

SITHIND001 Use hygienic practices for hospitality service

SITHIND004 Work effectively in hospitality service

BSBRSK501 Manage risk

SITHIND002 Source and use information on the hospitality industry

BSBADM502 Manage meetings

BSBCMM401 Make a presentation

BSBRES401 Analyse and present research information

BSBITU306 Design and produce business documents

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBMKG401 Profile the market

BSBMKG501 Identify and evaluate marketing opportunities

BSBWOR501 Manage personal work priorities and professional development

BSBCMM301 Process customer complaints

BSBHRM405 Support the recruitment, selection and induction of staff

BSBMKG413 Promote products and services

Training Pathway

On successful completion of this course students may progress onto the SIT60316 Advanced Diploma of Hospitality Management or related courses.

Employment Pathway

This qualification may provide entry into employment in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Students who successfully complete this qualification with Joan Lawman College may be able to access the relevant job opportunities.

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Tuition Fees (AUD $) Start date Duration Campus
Tuition fee - 16,550; Enrolment Fee: 350; Material Fee: 100 Monthly 76 weeks
Read moreOver 76 weeks including holidays

Full time
Joan Lawman College
Melbourne Campus
Mezzanine Level, 58 Franklin Street
Melbourne Victoria 3000

Entry criteria

Academic entry requirements

To gain entry to this course, students should have successfully completed year 12 or secondary studies in applicants’ home country equivalent to an Australian Year 11* or 12 qualifications. (*Subject to the country Assessment Level) and course.

Students must be over 18 years of age at the time of course commencement.

English Language entry requirements

  • International Students applying for this qualification must have a minimum English language proficiency of IELTS 5.5 (overall band) or an equivalent exam result recognised by the Department of Home Affairs (DHA).


Joan Lawman College
Melbourne Campus
Mezzanine Level, 58 Franklin Street
Melbourne Victoria 3000
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