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Course details

CRICOS course code: 095429G

Level of study: Certificates & Diplomas

Summary

The Certificate IV in Business is designed to develop skills in business management. Learners will study units related to improving their customer’s experience, developing business networks, promoting products and services, project management and refining presentation skills.

Course structure:

CPC40110 Certificate IV in Building & Construction (Building) requires completion of 16 units of competency.

• BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
• BSBRES401 Analyze and present research information
• BSBWRT401 Write complex documents
• BSBCMM401 Make a presentation
• BSBADM405 Organize meetings
• BSBLED401 Develop teams and individuals
• BSBCUS402 Address customer needs
• BSBSMB404 Undertake small business planning
• BSBCUS403 Implement customer service standards
• BSBMKG413 Promote products and services

Assessment Methods: Theory & knowledge assessments, case studies, practical exercises, project work, workplace observations, workplace supervisors’ reports etc.

Workplace Training: Programs can be customized to meet individual or workplace requirements. On the job training and assessment activities are built into our programs to enable learners to develop relevant workplace skills.

We actively tailor training for people from diverse backgrounds, including those with disabilities, and encourage all to apply.

Course outcomes:

Study Pathway

• Diploma of Business

Potential Career Pathway

• Accounts Clerk
• Customer Service Advisor
• Clerk
• E-business Practitioner
• Legal Receptionist
• Medical Receptionist
• Office Administration Assistant
• Student Services Officer
• Word Processing Operator.

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